The Small Print
|You must tell us within 14 days of receipt if the size is incorrect|
|The replacement must be the same product in the same colour|
|Maximum of four remakes per household, maximum value £500|
|If the new sizes cost more than the old then we will ask you to pay the difference|
|We will need to collect the incorrect products and in some cases we may trim your old product to the correct size|
|UK households only|
Frequently Asked Questions
Q. SureSize ™ sounds too good to be true, is it?
A. Not at all, measuring for tuiss blinds and curtains is so simple and straightforward that there are very few mis-measures. SureSize ™ gives you that added peace of mind in case you do make a mistake. Just make sure to read our measuring guides before you order and don't hesitate to contact us should you need any help.
A. Absolutely everything!
A. Nothing, zilch, zero assuming the new sizes don't cost any more than the old and with a maximum value of £500. If the correct sizes are more expensive to make then you simply pay the extra. If the new product is cheaper we won’t refund the difference but you will of course get a blind or curtain that fits!
Q. Is SureSize ™ unlimited?
A. Unfortunately no, we will only replace up to four products per household. Also we will only remake the item once, put simply you can't SureSize ™ a SureSize ™!
Q. Since I am getting the order remade can I change the product?
A. Sorry no, the remake needs to be the same product and colour.
Q. Why is it important that I keep the original packaging?
A. We will need to collect the incorrect products from you and we need to get them back in good condition. In some cases we may even be able correct the mis-measurement by trimming, we may do this with wooden or venetian blinds.
Q. Do I still have to be careful when measuring?
A. Yes please! Although you are covered with SureSize ™ getting the measurements wrong will mean that it will simply take longer for you to complete your redecoration. We will need to collect the incorrect product and either remake or repair, you should allow 10 working days although we aim to be quicker.