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3 Year Guarantee

For your peace of mind we provide a 3 year guarantee on all of our products. This means that if any of the components fail within 3 years we will either repair or replace it.

Our guarantee is simple and straightforward with just a few obvious conditions and exclusions. If you would like to read the small print just click here.

For expert advice please do not hesitate to get in touch with our Customer Services team. We’re here to help in any way we can.

Our guarantee to you

For the first 3 years after purchase, we guarantee that all tuiss window coverings are free from component and assembly defects, provided that those products were properly installed in a domestic environment. The guarantee is limited to the original purchaser. There are just a few conditions and exclusions, listed below:


Year since date of purchase

Scope of warranty

1 yr

2 yr

3 yrs

Components (with like or similar)


Fixing Brackets


Labour, collection & re-delivery costs



To obtain the guarantee your claim must be accompanied by proof of purchase and details regarding the nature of the problem.

The conditions

This guarantee is invalid if the damage or failure was caused by:

  • Accident
  • Alteration
  • Exposure to elements
  • Misuse
  • Failure to follow measurement, installation, cleaning or maintenance instructions
  • Fitted in a non domestic environment
  • Normal wear and tear
Product Exclusions
  • Wooden products – natural variations in grain, colour and texture. Warpage through exposure to high humidity
  • Fabrics and dyes – normal fading
Legal small print

This guarantee is exclusive and in lieu of all other obligations liabilities or warranties. In no event shall tuiss be liable or responsible for incidental or consequential damages of for any other direct or indirect damage, loss, cost, expense or fee. This guarantee does not affect the consumers statutory rights under applicable national laws in force.

We hope you’ll agree that our guarantee is plain and simple. Please do not hesitate to get in touch with our Customer Services team if you have any problems whatsoever with one of our products.

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