Our promise to you

To set your mind at ease, we offer a 3-year guarantee on all of our blinds and curtains as well as a full 1-year guarantee on all Electric Smart Raise motors and remote controls.

Put simply, this means that if any components on your blinds and curtains fail within 3 years, we will either repair or replace it. Similarly, if there are any component defects or malfunctions on your Electric Smart Raise motor (excluding batteries) or remote within the first year we will repair or replace those too.

Our guarantee is simple and straightforward. There are just a few obvious conditions and exclusions. If you would like to read the small print, just click here.

Our guarantee

For the first 3 years after purchase, we guarantee that all tuiss blinds and curtains are free from component and assembly defects.

We also guarantee all Electric Smart Raise remote controls and motors (excluding batteries) against any problems including component defect, malfunction or breakdown for 1 year after purchase.

All our guarantees are limited to the original purchaser and are contingent on the products involved being used properly in a domestic environment.

There are also just a few conditions and exclusions listed below.


Year since date of purchase

Scope of warranty

1 yr

2 yr

3 yrs

Components (with like or similar)


Fixing Brackets


Labour, collection & re-delivery costs



To obtain the guarantee your claim must be accompanied by proof of purchase and details regarding the nature of the problem.

The conditions

This guarantee is invalid if the damage or failure was caused by:

  • Accident
  • Alteration
  • Exposure to elements
  • Misuse
  • Failure to follow measurement, installation, cleaning or maintenance instructions
  • Fitted in a non domestic environment
  • Normal wear and tear
Product Exclusions
  • Wooden products – natural variations in grain, colour and texture. Warpage through exposure to high humidity
  • Fabrics and dyes – normal fading
Legal small print

This guarantee is exclusive and in lieu of all other obligations liabilities or warranties. In no event shall tuiss be liable or responsible for incidental or consequential damages or for any other direct or indirect damage, loss, cost, expense or fee. This guarantee does not affect the consumers statutory rights under applicable national laws in force.

We hope you’ll agree that our guarantee is plain and simple. Please do not hesitate to get in touch with our Customer Services team if you have any problems whatsoever with one of our products.

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